Description

The Neko Sling Cover keeps your baby warm and dry during cold/rainy weather. It fits all kind of wrap, buckle or meh dai carriers and is designed to be used for both front and back carry positons.

Easy to use
Suitable birth-to-toddler
Waterproof outer / warm, soft lining
Postions: front & back carry, facing-in

Material Content: Outside -100% Waterproof Polyester / Inside – 100% Polyester

PLEASE NOTE: the cover is not a baby carrier, it is a garment for covering you and your baby while using a carrier. Pay attention to the security and movements of your child, especially while carrying him/her on your back. Make sure your child is always well supported in an upright positon, with face uncovered and clear airflow.

Delivery & Returns

DELIVERY

1. Where do you deliver?

We deliver from Turkey which is non-EU country. That’s why you might have some domestic duties.

2. How much does delivery cost?And which company you use for delivery?

14€ – 18 € Worldwide Shipping fee, free shipping orders on over €300. We work with only TNT, FEDEX and DHL

3. How quickly will you dispatch?

Almost all carriers and accessories are held in-stock at Neko Slings and dispatched within 24 hours, Monday to Friday, with weekend orders dispatching on a Monday (or Tuesday after a bank holiday).

Selected items are available for pre-order and dispatch/delivery times for these products are clearly displayed on the individual product pages above the order box (further details below).

4. What if I’m not in when you attempt delivery?

Don’t worry – the lovely gents (& ladies) at Delivery services will leave a card saying they’ve called but no-one was at home. There should be a phone number for you to ring and arrange a more convenient delivery day/time.

RETURNS

1. What is your return policy?

We have a no quibble return policy, which does exactly what the label says. If you want to return/exchange an item, then just notify us within 14-days of receipt (by phone or e-mail) and you then have up to 30-days to return the item/s. However, this does not apply to products which are made to order or personalised – these cannot be returned unless faulty.

All items returned must be suitable for resale – unused/unwashed with tags intact and the product presented in the original box with manual intact and undamaged. Unless faulty, you will be responsible for the cost of return postage . A €2.50 administration fee** will also be deducted to cover original dispatch costs & re-stocking if you inform us of your intention to return after 14-days.

PLEASE NOTE:** if a returned item is not presented as received or the product box (or manual) is damaged, an additional €2.50 will be charged to cover a new box and manual, in addition to staff time to prepare and repack – €5.00 administration fee in total. Please take care when preparing your order for return. Many thanks.

Upon receipt of the returned item we will issue a full refund for the cost of the item, less administration fee,* to the credit/debit card or PayPal account used for the original purchase transaction.

We politely recommend you obtain proof of posting for all returns/exchanges; further details below in ‘Instructions for Return or Exchange’.

NB: We cannot refund or credit worn/washed goods unless faulty. Please be certain of your choice before washing or using.

2. What about Faulty or Damaged items?

NEW PRODUCTS

We apologise if your order has arrived in an unsatisfactory condition.

If an item is found to be faulty or damaged when received, please inform our customer service team immediately. We will then provide a pre-paid return label and on receipt of the faulty item, a like-4-like replacement. If the item is out of stock, you will be offered the option to choose an alternative when new stock arrives or a full refund so you can purchase the item elsehwere.

USED PRODUCTS UNDER 1-YEAR WARRANTY

All carriers sold by Neko Slings are also covered by a 1-year warranty against defect in materials or workmanship. We stand behind the products we selll and will either repair your carrier, provide a like-4-like replacement (assuming your print choice is still available) or offer an alternative print/refund.

Proof of purchase will be necessary on all occasions.

Our returns policy does not affect your statutory rights.

3. How quickly will I receive my refund?

Refunds are processed within 5 working days of the goods being received by Neko Slings. You should receive an automatic bank/PayPal notification when your refund has been actioned. If this is not received within 7-10 days of your return, please contact us by telephone or e-mail.

4. What if I’m not in when you attempt delivery?

Don’t worry – the lovely gents (& ladies) at Delivery services will leave a card saying they’ve called but no-one was at home. There should be a phone number for you to ring and arrange a more convenient delivery day/time.

5. Instructions for Return or Exchange

To return an item, turn the delivery bag inside out (or use an alternative waterproof dispatch bag), place your item inside with your purchase details*, tape firmly shut and apply a return label.

(*)Your purchase details should include:

your name, address & telephone number
date of purchase & order number
reason for return/exchange

If returning an item for exchange, also include:

your replacement colour, print or product details

Return postage is the responsibility of the customer, although you will be reimbursed if an item is found to be faulty. When returning items you are strongly recommended to obtain proof of postage and use a ‘signed for’ service as Neko Slings cannot be responsible for parcels lost in transit.

PLEASE NOTE: when exchanging an item, we will refund the price difference between your item and a lower cost one or request extra payment to match the price of a more expensive item. If the alternative product choice is of a higher value, we will refund the full price of the returned product and invite you to re-order your new item choice which then results in a receipt for the correct product.

6. WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

7. Where should I send my returns?

Post to:

Neko Sling

ul. “Ilarion Makariopolski” 6, 1202 Sofia Center, Sofia, Bulgaria

+359 88 725 9984

Our returns policy does not affect your statutory rights as a consumer.

RIGHT TO CANCEL

Under the Distance Selling Regulations 2000, you have a cooling off period during which you are entitled to cancel your purchase if, for any reason, you decide you no longer want the goods you have purchased at a distance, i.e. via Internet or telephone.

This is an additional right and does not affect your statutory right to reject faulty goods. This does not however, apply to products which are made to order or personalised – these cannot be returned unless faulty.

Please notify us of your intention to return the goods within the 7-day cooling off period by e-mail: support@nekoslings.com or alternatively, in writing to:

Vali Rahmi Bey Mahallesi

133 Sokak No:19/21A

Buca – İzmir – Turkey

If you cancel the contract but do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

Warning

EU ADDRESS:

NEKO SLINGS OOD

“Ilarion Makariopolski” 6, 1202 Center,
Sofia, BULGARIA

Responsible Person: Hulya CINSCICEKCI

MANUFATURER INFORMATION:

TUNIKO IC VE DIS TIC LTD STI

Barış Mah. 954 Sok No:6/8a Buca Izmir,TURKIYE

Safe Positioning of a Baby in a Sling or Carrier

Ensure the baby is in an upright position (head up) so their airways are visible and unobstructed.
Carry the baby at a height where you can easily kiss the top of their head.
Make sure the baby’s back is properly supported, and the carrier fabric snugly wraps around them.
The baby’s legs should be slightly spread and supported from one knee to the other.
If the baby cannot hold their head up independently, provide proper head support.
For more details, please refer to the user manual.
Our slings and carriers are certified to comply with safety standards PD CEN/TR 16512:2015 and ASTM F2236-16a.

WARNING! IMPORTANT! KEEP FOR FUTURE REFERENCE. KEEP INSTRUCTIONS FOR FUTURE USE.

Read all instructions before assembling and using the sling carrier.
The carer should read all the instructions before using the sling carrier.
Constantly monitor your child and ensure the mouth and nose are unobstructed.
For pre-term, low birthweight babies and children with medical conditions, seek advice from a health professional before using this product.
Ensure your child’s chin is not resting on its chest as its breathing may be restricted which could lead to suffocation.
To prevent hazards from falling ensure that your child is securely positioned in the sling.
Keep away from fire.
Always check to ensure that all knots, buckles, snaps, straps, and adjustments are secure.
Always check for ripped seams, torn straps or fabric, and damaged fasteners before each use.
Ensure that the baby is safely positioned in the sling carrier according to manufacturer’s instructions for use.
Ensure proper placement of child in product including leg placement.
Never leave a baby in a sling carrier that is not being worn.
Check on the baby often. Ensure that the baby is periodically repositioned.
Baby must face towards you until he or she can hold head upright.
Premature infants, infants with respiratory problems, and infants under 4 months are at greatest risk of suffocation.
Never place more than one baby in the sling carrier.
Never use/wear more than one sling carrier at a time.
Never use a sling carrier when balance or mobility is impaired because of exercise, drowsiness, or medical conditions.
Never use a sling carrier while engaging in activities such as cooking and cleaning which involve a heat source or exposure to chemicals.
Never wear a sling carrier while driving or being a passenger in a motor vehicle.
Awareness of hazards in the domestic environment e.g. heat sources, spilling of hot drinks. Only use the product for the number of children for which the product is intended.
Your movement and the child’s movement may affect your balance.
Take care when bending and leaning forwards or sideways.
The sling carrier is not suitable for use during sporting activities e.g. running, cycling, swimming and skiing.
The carer should be aware of the increased risk of your child falling out of the sling carrier as it becomes more active.
Regular inspection of the sling carrier for any signs of wear and damage.
Keep this sling carrier away from children when it is not in use.
The packaging is not a toy. It may pose a risk of suffocatio