Neko Shawl – Kidonya Elegance

We have a no quibble return policy, which does exactly what the label says. If you want to return/exchange an item, then just notify us within 14-days of receipt (by phone or e-mail) and you then have up to 30-days to return the item/s. However, this does not apply to products which are made to order or personalised – these cannot be returned unless faulty.

All items returned must be suitable for resale – unused/unwashed with tags intact and the product presented in the original box with manual intact and undamaged.  Unless faulty, you will be responsible for the cost of return postage .  A €2.50 administration fee** will also be deducted to cover original dispatch costs & re-stocking if you inform us of your intention to return after 14-days.

PLEASE NOTE:** if a returned item is not presented as received or the product box (or manual) is damaged, an additional €2.50 will be charged to cover a new box and manual, in addition to staff time to prepare and repack – €5.00 administration fee in total.  Please take care when preparing your order for return.  Many thanks.

Upon receipt of the returned item we will issue a full refund for the cost of the item, less administration fee,* to the credit/debit card or PayPal account used for the original purchase transaction.

We politely recommend you obtain proof of posting for all returns/exchanges; further details below in ‘Instructions for Return or Exchange’.

NB: We cannot refund or credit worn/washed goods unless faulty. Please be certain of your choice before washing or using.